Return & Exchange Policy

Return, Exchange & Refund Policy

At THE25, we want you to be happy with every order. If something is not right, we offer a simple 7-day exchange.

7-Day Exchange

• You can request an exchange within 7 days of receiving your order.
• The item must be unused, unwashed and in its original packaging.
• To request an exchange, email us at the25.pk.business@gmail.com or message us on WhatsApp with your order number and a photo of the item.

Return Shipping

• If you received a wrong or defective product, we will pay for the return and replacement shipping.
• For all other exchanges (for example, a size change), the customer pays the courier charges.

Refunds

• Refunds are given only for defective or wrong products.
• Once we receive and check the returned item, we will confirm your refund by email or WhatsApp.
• Other cases are handled through exchange.

Custom Name Shawls

Shawls printed with a customer-provided name are made especially for you, so they can be exchanged or refunded only if they arrive defective or wrong. Please double-check the spelling before placing your order.

Contact

Questions? Email the25.pk.business@gmail.com.